iOS 26 and Call Screening: What It Means for Staying Connected With Us
Apple is rolling out iOS 26 this autumn, and one of the standout features is a new call screening tool designed to cut down on nuisance calls and scams. A welcome change for many iPhone users — but it may also affect how we reach you about your insurance.
Because our first call to you, or even a follow-up from the team, may come from a number you haven’t saved, it’s possible that iOS 26 could filter our calls before you ever hear the phone ring.
When an iPhone running iOS 26 receives a call from a number not in the contacts list:
- Ask Why They’re Calling – Instead of ringing, the phone can automatically ask the caller to give their name and reason for calling. You’ll see this as a short message on screen before choosing whether to answer.
- Silence Unknown Callers – If this setting is enabled, calls from numbers not saved to contacts will go straight to voicemail.
- Unknown Callers Section – iPhones will now sort calls and voicemails from unsaved numbers into a separate section of the Phone app.
We don’t want important conversations about your cover, renewals, or claims to be delayed because our call didn’t get through. With iOS 26, there’s a chance that:
- Our call could be screened before you hear it.
- It may go straight to voicemail.
- It may appear in your “Unknown Callers” list rather than your main call log.
A few simple steps will make sure you never miss an important call from us:
- Save Our Contact Details
Add our phone number to your contacts so our calls always ring through – 01403785775
- Check Your Voicemail and Unknown Callers Section
If you’re using call screening, check these regularly — our call may appear there.
- Tell Us Your Preferred Way to Get in Touch
Whether you’d rather hear from us by phone or email we’ll adapt to whatever suits you best.
Final Thoughts
Apple’s iOS 26 update is designed to protect you from unwanted spam — but we want to make sure it doesn’t prevent us from giving you the service and support you rely on.
By saving our number and keeping an eye on your call settings, you’ll always be able to hear from us when it matters most.
